Enhancing brand equity: navigating consumer attitude, motivations and perceptions

Posted by Borderless Access on Oct 9, 2023 9:15:42 AM
Borderless Access


The long-term success of a brand is determined not just by the products and services it offers, but by the reputation and resonance it creates. For any brand, building and maintaining strong brand equity is an intrinsic part of strategic business planning. It influences price mechanisms, and the ability to withstand competitive pressure in the long term. 

Strategic significance of brand equity 

Most businesses have an online presence these days across various platforms. Through brand monitoring, businesses can understand how they are perceived by their target audience, potential customers, and the society at large. A strong brand can differentiate its products or services from the rest and command higher prices for its products and services. Often, consumers are willing to pay more for a brand they perceive as trustworthy and high quality. 

Improving Brand Equity through Effective Brand Monitoring

Brand monitoring is critical for managing and influencing consumer preferences and perceptions, which are at the core of brand equity. By tracking and analyzing consumer sentiment, mentions, and feedback across various channels, brand monitoring gives insights into how a brand is perceived. It aids brands to identify areas where they can strengthen positive associations, work on negative sentiment, and align their strategies with consumer preferences.

How brands can improve brand equity


Understanding consumer attitudes and preferences

 It is important to understand customer attitude to build a strong brand that can stand the test of time. Consumer attitude contributes significantly to brand equity by building the basis for consumer preference and loyalty. It influences consumer perceptions, creates emotional connections, and encourages active engagement with a brand. This can lead to improved business outcomes, increased customer loyalty, positive word-of-mouth, and higher brand equity over time.

To sustain a brand in the long term, it has to resonate positively with its target audience and deliver on its promises without any failure. To understand what the customer wants and deliver that, a brand has to dive deep into consumer attitude. Analyzing and decoding consumer attitude can help businesses to align their products, services, and messaging with what customers want and value.

  If customers get what they truly want from a brand, it builds trust and loyalty for a brand. By addressing consumer concerns and grievances and solving them promptly, brands can build credibility and goodwill. In the long run, it increases brand value in the eyes of the general public.

 Ways to monitor consumer attitude: 

Several sophisticated techniques can be used to effectively evaluate consumer attitude and gain deeper insights into the target audience. 

  • One-to-one interviews: Brands can directly interact with consumers for a deeper exploration of consumer attitude. 
  • Focus Groups: They work well to nurture interactive discussions about shared attitude and conflicting views about a product or service of a brand. 
  • Social Media Sentiment Analysis: Using sophisticated sentiment analysis tools, brands can assess the tone and sentiment of social media posts and comments. This can help brands to measure evolving consumer attitude over time.

Understanding consumer motivation

Several internal and external factors drive individuals to make certain decisions related to consumption. They can be motivated by factors such as personal needs, societal influences, and marketing efforts. 

Consumer motivation can play a pivotal role in shaping and influencing brand value. Consumers desire quality, value for money, and convenience while making purchasing decisions. Consumers view the brands that fulfill these motivations as better than the rest and place a higher value on them. 

Many consumer motivations are also rooted in emotions. If brands can correctly tap into these emotions, they can turn customers into brand advocates. This can create a stronger customer-brand relationship and enhance the brand value. 

Assessing consumer motivation through brand monitoring involves tracking and analyzing various brand-related data points to understand what motivates consumers to engage with a particular brand. To deep dive into consumer motivation, several mechanisms can be used: 

  • Needs and Desires Analysis: This involves understanding core human needs and desires that shape consumer behavior. Such insights are essential for creating effective marketing strategies and product development. 
  • Social listening: Societal and cultural factors significantly impact customer motivation. Using social listening tools to monitor social media chatter and conversations in forums can help to gain information about cultural shifts and evolving trends. 
  • Personalization: When brands personalize their offerings to individual needs, consumers feel valued. It builds a deeper and stronger brand-customer relationship. 
  • Value Proposition: Every brand provides a unique value to the customer. Brands should continuously analyze and refine their value proposition to align it with customer expectations. 

Understanding consumer perception

Customer perception is how customers feel about a business, a brand, its products or services, and the overall customer experience. Such perceptions are heavily influenced by any interactions (negative or positive) the customer might have had with the business directly or indirectly. They can also be shaped through word-of-mouth, network dynamics, competitors' perceptions, consumer perceptions about the product category, and belief systems, among other factors.

Analyzing customer perceptions can reveal what kind of image a brand holds in the public eye. Making strategic adjustments to improve customer perception and reception for a brand can enhance the value of the brand.

By observing and deciphering customer perceptions at a granular level, brands can identify their strengths and weaknesses. Customers can also have misconceptions about a brand, which can tarnish its reputation in the long run. Figuring out such misconceptions by monitoring negative feedback, comments, and rumors and clarifying them can help the brand refine its image.

If brand monitoring reveals a misalignment in customer perception between the current image of the brand and its desired position in the market, it can consider rebranding or make repositioning efforts to improve its value and reach the goals it has in terms of market perception.

Perceptual maps can be used to assess and measure brand positioning and resonance. By analyzing a brand's position on a perceptual map relative to its competitors, marketers can gain valuable insights into its current equity, identify gaps, and figure out strategies to become the most favored brand in consumer minds.


Brand equity is not built overnight. It results from consistent branding efforts, vigilant brand monitoring, and customer-centric marketing strategies. A sharp focus on these areas can contribute to a brand’s competitive advantage and long-term success in the market. It is a strategic requirement that should be at the core of a company's long-term vision and planning. 

Our insights experts, as strategic partners, enable clients to enhance brand value through strategic initiatives.

Topics: consumer attitude, borderless access, Brand Monitoring, Enhancing Brand Equity, Brand Monitoring Services

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