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Understanding how shoppers think and behave over busy holiday shopping periods can be extremely helpful for brands and retail platforms in order to enhance their customer shopping experience, be it online or in-store. With the retail landscape shifting in a pandemic environment, businesses are looking for creative and insightful ways to tap into shopper drivers in order to maximise revenue generation.

Over the past 18 months, COVID has forced many of us to reconsider what we previously thought of as healthy eating habits. Borderless Access surveyed people’s changing eating habits around the world. Here we look at how people living in Sub-Saharan Africa (for this study we focused on Nigeria and South Africa) compared to their global peers, on this topic.

Sub-Saharan Africans are not health-trend followers

Worldwide, three-quarters of people have experimented with an aspect of their diet, with vegetarian preferences and low-sugar and low-fat options being the most popular. While almost 80% of Nigerians say they have tweaked their diet to some degree, around half of South Africans say they haven’t made any changes. Globally, there has been a dramatic shift towards meat-free diets, with 19% of all respondents admitting they had sought out vegan options. By contrast, only 6% of South Africans and 7% of Nigerians had done the same. This may be a reflection of the importance that meat-based meals play in these two cultures. However, when we looked at the number of people looking to reduce the amount of meat they ate overall, Sub-Saharan Africa followed closely behind international trends.

Globally, lockdowns limiting people’s movements, coupled with a genuine fear of contracting COVID-19, have delivered a brutal blow to the hospitality industry. In Sub-Saharan Africa the lockdown rules in some countries have spanned from bans on the sale of alcohol in addition to strict curfews, intensifying the financial predicament for restaurants in particular. 

Borderless Access has done extensive research into the meal-buying habits of people living in Sub-Saharan Africa, specifically South Africa and Nigeria. Here we examine data on people’s buying habits, whether short-term or permanent, with regard to visiting restaurants, ordering takeaways, opting for drive-through choices, ordering meal kits to be cooked at home, buying ready-made meals from grocery stores, or choosing to only cook at home.

How bot-enabled research can help businesses & brands develop a deeper understanding of personal/household hygiene habits in order to meet the needs of African consumers, and increase their business impact.

Many years ago, in the days of one-way communication, brands dictated their terms to consumers, and consumers had no option but to accept them if they wanted to purchase the brand in question.

With the rise of smartphones, social media and the internet of absolutely everything, the communication channels began to sway, shifting the locus of communication control. Two-way communication between brand and consumer was born, with brands starting to listen to their consumers and hear what they had to say. Taking this a step further, brands are now starting to take on human characteristics, from look-and-feel to tone and personalisation to establish deeper connections with their consumers.

Social media enjoys high exposure in Africa

Of all the communication channels available today, social media is the channel that most people claim they have been exposed to in terms of brand and advertising messages, since Covid-19. This exposure to social media is particularly high in Africa, with South Africa, Kenya and Nigeria leading the pack in this regard. These African countries claim to be much more exposed to digital media in general than the rest of the world does, and less to physical magazines than their global counterparts.

Seattle, Washington, USA, 7 Oct, 2020: Borderless Access, the digital market research products and solutions company, today announced the appointment of Ebere Barbara Egbule as Associate Director, Client Development for Nigeria and West Africa Region.