AI and customer experience: how it's changing and what the future will look like

Posted by Borderless Access on Sep 1, 2023 6:06:47 PM

AI is a widely embraced reality for businesses in various industries now, and its impact will only continue to see upward growth in the days to come. AI and its advancements in generative models ( ChatGPT, Bard, Midjourney, Stable Diffusion) have gone mainstream and are getting rapidly integrated by businesses to reach their goals. In fact, McKinsey reports that generative AI has the potential to create value equivalent to $2.6 trillion to $4.4 trillion in global corporate profits annually.

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Topics: AI Powered Customer Experience, AI in Customer Experience, AI Customer Experience, AI and Customer Experience

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