A satisfied customer is a happy customer who is likely to return to a brand in the future. Customers are not only impressed by the product or service a company has to offer but also by the overall experience they have through the buying journey and beyond. A PwC report says that one in three consumers will part ways with a brand they love after just one bad experience.
Enhancing the CX Journey Through Customer Communities
Posted by
Borderless Access on Sep 26, 2023 4:54:35 PM
Topics: Customer Community Services, CX Services, Customer Community Platform, Customer Community, Customer Communities